Hassle-free returns
We want you to love what you ordered. If it’s not quite right, we're here to help with easy returns and exchanges within 30 days of purchase.
30-Day Window
Return or exchange any item within 30 days of delivery.
Original Condition
Items must be unused, unwashed, and in original packaging.
Quick Processing
Refunds are processed within 5-7 business days of receipt.
How to start a return
Five simple steps to complete your return
Request
Email support@nhabit.store with your order ID.
Approve
Our team will review and approve your request.
Pack
Securely pack the items in original packaging.
Ship
Send the package to our warehouse address.
Refund
Get your refund once the check is complete.
Detailed Policy Information
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, worn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Need more help?
Our customer service team is here to assist you.